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Refund Policy

B&K Timber offer a 7 day cooling off period. Should you chose to cancel within 7 day of placing your order you will receive a full refund.

We will require you to inspect and sign upon delivery for your gate to confirm your gate is in good condition (please do not sign “Unchecked”). Upon inspection should the gate have been damaged in transit we will replace the gate free of charge.

Due to the gates being a bespoke item we will not offer a refund or an exchange for any wrong calculations of measurements. Please ensure all measurements are correct before placing the order.