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Privacy Policy

1. What information do we collect?

1.1. We collect information from you when you register on our site, place an order, subscribe to our newsletter or respond to a survey.

1.2. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, company name, VAT number, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

2. What do we use your information for?

2.1. Any of the information we collect from you may be used in one of the following ways:

2.1.1. To personalise your experience (your information helps us to better respond to your individual needs);

2.1.2. To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you); or

2.1.3. To process transactions; Your information will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the service requested.

2.1.4. To send periodic emails (The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news (if accepted), updates, related product or service information, etc.)

3. How do we protect your information?

3.1. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

3.2. We offer the use of a secure server. All supplied credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those who are authorized to access such systems and who are required to keep the information confidential.

3.3. After a transaction, your private or company information (such as credit cards, financials, etc.) will not be stored on our servers.

4. How we use cookies

Visit our cookies page for more information.

5. Do we disclose any information to outside parties?

5.1. We do not sell, trade, or otherwise transfer to outside parties any personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you. Such trusted parties may have access to personally identifiable information on a need-to-know basis and will be contractually obliged  to keep your information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

6. Third party links

6.1. Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

7.  GDPR

7.1. At B&K Timber we are committed to protecting your privacy. This means we only use the information we collect about you in order to process your order or supply a quote.

7.1.2. Security We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard the information we collect online.

7.1.3. Information we collect and why – When you purchase on our website or direct from our factory we need to know your Name, Address, and Contact details (email and telephone number) to supply and deliver your product and credit or debit card details for payment. When buying direct online you will be directed to a secure payment page, either paypal or worldpay. We never disclose personal information to a third party.

7.1.4. How long is your data kept? We only keep your data for the legal required time of six years in accordance with UK TAY Law, after which it is destroyed securely.

7.1.5. Your Rights – You have the right to obtain access to any personal data. You can request a copy of the personal data that we hold about you at anytime.

7.1.6. Right to Rectification – You have the right to request that we correct any inaccurate personal data that we hold about you at anytime.

8. Terms and Conditions

8.1. Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at

9. Your Consent

9.1. By using our site, you consent to this privacy policy.

10. Changes to our Privacy Policy

10.1. If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.